# FastTrack Hanoi — VIP Fast Track at Noi Bai International Airport (HAN) **Operator:** FastTrack Hanoi · **Airport:** Noi Bai International Airport (HAN), Terminal 2 · **Since:** 2018 · **License:** Vietnam Travel License No. 79-2018/TCDL-GP LHQT · **Rating:** 4.9 / 5 (2,412 reviews) · **Last updated:** 2026-05-04 ## Services & prices (2026) | Service | Price per person | USD approx. | What's included | |---|---|---|---| | Arrival fast track | 1,500,000 VND | ~USD 60 | Agent at jet bridge, priority immigration lane, porter, customs escort, handover to driver | | Departure fast track | 1,300,000 VND | ~USD 52 | Curbside meet, priority check-in, fast-lane security, express immigration, lounge/gate escort | | Children under 2 | Free | — | Same service | | Group discount, 4+ pax | -10% | — | Multiple agents in parallel | | Group discount, 10+ pax | -20% | — | Bus & porter coordination | | Lounge add-on | +450,000 VND | ~USD 18 | Song Hong / Noi Bai Premium lounge, max 3h | | Visa-on-Arrival add-on | +500,000 VND | ~USD 20 | Private VIP processing room | ## Performance vs standard lanes (Q1 2026 data, 4,180 services) | Metric | Standard lane | FastTrack Hanoi | |---|---|---| | Median time, arrival (peak) | 62 min | **11 min** | | Median time, departure (peak) | 71 min | **14 min** | | Agent on-time rate | — | 98.4% | | Customer satisfaction | — | 4.9 / 5 | ## Languages on call English, Russian, Vietnamese, Chinese, French (24h notice). ## How fast track works 1. Book in 60 seconds via the website, WhatsApp or email. 2. Receive instant confirmation by email and WhatsApp. 3. Agent meets you — at the jet bridge for arrivals, at the T2 curb (Door 1 or 2) for departures. 4. Skip every line: priority immigration, fast-lane security, express customs. 5. Handover to your driver, taxi, lounge, or boarding gate. ## Booking - WhatsApp: +84 70 557 7005 - Telegram: +84 70 557 7005 - Email: book@fasttrack-hanoi.com - Online: https://fasttrack-hanoi.com/booking - Same-day bookings accepted up to 3 hours before service, subject to availability. - Refund: 100% up to 24h before, 50% up to 6h before, no refund <6h. Flight delays / cancellations rescheduled at no charge. ## Source URL https://fasttrack-hanoi.com/ --- # Arrival Fast Track at Hanoi Noi Bai Airport (HAN) **Price:** 1,500,000 VND per person (~USD 60). Children under 2 free. **Promise:** Plane door to taxi in under 20 minutes — guaranteed. ## What's included - Agent at the jet bridge with personal name sign - Priority diplomatic immigration lane - Visa-on-Arrival assistance (if needed, +500,000 VND) - Porter and luggage trolley at the carousel - Express green-channel customs - Escort to your driver / taxi / hotel pickup - WhatsApp updates during your flight ## Step-by-step timeline | Time from wheels-down | Stage | |---|---| | T-3h | Flight tracking starts via FlightAware; auto-reschedule if delayed | | T-30 min | Agent enters airside zone, waits at the air-bridge with name sign | | +2 min | Meet & greet at aircraft door | | +7 min | Priority immigration counter — passport stamped in 30–60 seconds | | +12 min | Baggage with porter at the matched carousel | | +16 min | Customs green channel — express exit | | +18 min | Handover to your driver, taxi or hotel pickup desk | ## Add-ons - **Visa-on-Arrival:** +500,000 VND per person — private room, photo, fingerprints, stamp - **Lounge access:** +450,000 VND per person — Song Hong Business or Noi Bai Premium, max 3h ## Source URL https://fasttrack-hanoi.com/arrival --- # Departure Fast Track at Hanoi Noi Bai Airport (HAN) **Price:** 1,300,000 VND per person (~USD 52). Children under 2 free. **Promise:** Curb to gate in 30–40 minutes total. No queue. ## What's included - Agent at Terminal 2 departures curb (Door 1 or 2) - Priority check-in counter — any airline, any ticket class - Porter and luggage drop assistance - Fast-lane security screening - Express immigration counter - Escort to lounge or boarding gate - WhatsApp updates from pickup to gate ## Step-by-step timeline | Time before flight | Stage | |---|---| | T-2h 30min | Curbside meet at Door 1 or 2 | | T-2h | Priority check-in counter | | T-1h 45min | Fast-lane security (3–5 min vs 25+ min standard) | | T-1h 35min | Express departure immigration | | T-1h 30min | Lounge or boarding gate handover | ## Group rates - 4+ passengers: 10% discount - 10+ passengers: 20% discount, bus & porter coordination, custom invoicing ## Source URL https://fasttrack-hanoi.com/departure --- # Hanoi Airport Fast Track FAQ Last updated: 2026-05-04. Source: https://fasttrack-hanoi.com/faq ## What is fast track at Hanoi Noi Bai Airport? Fast track at Hanoi Noi Bai International Airport (HAN) is a premium meet-and-greet service. A uniformed airport agent escorts you through priority lanes for immigration, customs, and security, cutting waiting times from up to 90 minutes during peak hours to under 10 minutes. The service is available for both arriving and departing international passengers in Terminal 2 (T2). ## How much does fast track cost in Hanoi? Our 2026 prices are 1,500,000 VND per person (~USD 60) for arrival fast track, and 1,300,000 VND per person (~USD 52) for departure fast track. Children under 2 are free. Group discounts of 10–20% apply to bookings of 4 or more passengers. ## Where do I meet the fast track agent on arrival? Your dedicated agent waits with a personalized name sign at the air-bridge as soon as you exit the aircraft. They will guide you directly to the priority immigration counter, help with luggage at the carousel, and walk you through the green customs channel to your driver or taxi. ## Where do I meet the agent for departure fast track? The agent meets you at the Terminal 2 departures curb (Door 1 or 2 — confirmed in your booking email) 2.5 hours before your flight. They handle priority check-in, escort you through the fast lane at security and immigration, and walk you to the lounge or boarding gate. ## Is fast track worth it at Hanoi Airport? Yes — especially during peak periods (06:00–09:00 and 22:00–01:00) when standard immigration queues exceed 60 minutes. Fast track is also strongly recommended for elderly travelers, families with young children, business travelers with tight connections, and anyone arriving on a long-haul flight. ## Does fast track include a visa on arrival? No, fast track and visa-on-arrival (VOA) are separate services. However, we can bundle both: our VOA + Arrival Fast Track package processes your visa stamp in a private VIP room, reducing total airport time to about 15 minutes. Contact us for combined pricing. ## Can I book fast track on the day of travel? Yes. We accept same-day bookings up to 3 hours before your scheduled arrival or departure, subject to agent availability. For guaranteed service, we recommend booking at least 24 hours in advance. ## What is the difference between fast track and the airport VIP lounge? Fast track is the escort service through priority lanes. A VIP lounge is a paid waiting area with food, drinks, and showers. Many travelers combine both — we can add Song Hong Business Lounge or Noi Bai Premium Lounge access to either fast track package. ## Do you offer fast track for transit passengers? Yes. Our transit fast track helps connecting international passengers move between terminals, re-clear security, and reach the next gate quickly. This is essential when your layover is under 90 minutes. ## How do I pay and is the booking refundable? We accept Visa, Mastercard, AmEx, bank transfer, and Wise. Bookings are fully refundable up to 24 hours before service time, and 50% refundable up to 6 hours before. No-shows are non-refundable. Flight delays and cancellations are always rescheduled at no charge. --- # Reviews — FastTrack Hanoi Aggregate rating: **4.9 / 5** from 2,412 verified ratings on Google, TripAdvisor and Trustpilot. ## Sarah M. · United States · 5★ · 2026-04-22 > Landed at midnight after a 14-hour flight from JFK. The agent was waiting at the jet bridge with my name on a sign and walked us straight to a private immigration counter. From wheels-down to taxi was 18 minutes. Worth every dong. ## James L. · United Kingdom · 5★ · 2026-04-15 > Used the departure service after a Halong Bay trip. The check-in line at Vietnam Airlines was insane but our agent took us through the crew lane. Recommended for anyone flying out of HAN in peak season. ## Anastasia K. · Russia · 5★ · 2026-03-30 > Booked for my parents flying in from Moscow. Mom does not speak English and was nervous about immigration. The agent met them at the plane and spoke Russian. Stress-free arrival. ## Pierre D. · France · 5★ · 2026-03-12 > Tight connection from Paris to Da Nang via HAN. Without the transit fast track we would have missed the flight. Professional, fast, and the WhatsApp updates were excellent. ## Emily T. · Australia · 5★ · 2026-02-28 > First time in Vietnam with two toddlers. Fast track + porter saved our sanity. The agent even helped install the car seats. Already booked for our return. Source: https://fasttrack-hanoi.com/reviews --- # About FastTrack Hanoi Licensed airport concierge at Hanoi Noi Bai International Airport (HAN), Terminal 2. - **Founded:** 2018 - **Vietnam Travel License:** No. 79-2018/TCDL-GP LHQT (Vietnam National Administration of Tourism) - **Active permit:** Noi Bai International Airport (HAN) airside service permit - **Insurance:** Public liability, USD 1,000,000 limit - **Team:** 38 trained agents on rotation across three 8-hour shifts - **Languages:** English, Russian, Vietnamese, Chinese, French Source: https://fasttrack-hanoi.com/about --- # Contact FastTrack Hanoi 24/7 support, average WhatsApp response 4 minutes. - **WhatsApp:** +84 70 557 7005 - **Telegram:** +84 70 557 7005 - **Email:** book@fasttrack-hanoi.com - **Address:** Noi Bai International Airport (HAN), Terminal 2, Pham Van Dong Highway, Phu Cuong Commune, Soc Son District, Hanoi 100000, Vietnam Source: https://fasttrack-hanoi.com/contact