About FastTrack Hanoi
Licensed airport concierge at Hanoi Noi Bai International Airport since 2018. Operated by a local team of 38 agents, dispatchers and porters who have served over 50,000 international travelers.
Our license & permits
FastTrack Hanoi operates under Vietnam Travel License № 79-2018/TCDL-GP LHQT issued by the Vietnam National Administration of Tourism, with an active airport-side service permit at Noi Bai International Airport (HAN), Terminal 2.
All agents are background-checked, trained on customs and immigration procedures, and equipped with airside access permits. We carry public liability insurance with a coverage limit of USD 1,000,000.
By the numbers (2026)
- 50,000+ travelers served
- 4.9 / 5 from 2,412 reviews
- 98.4% agent on-time rate
- 11 min median arrival time
- 38 trained agents on rotation
- 5 languages on call
Our team
Local Hanoi-based dispatchers run our 24/7 control room, coordinating with airline ground crews, immigration officers and porters. Agents work in 8-hour shifts with full handover logs to ensure no booking falls through gaps.
Operations
Real-time flight tracking, agent dispatch, customer notifications. 4-minute median WhatsApp response time.
Airside agents
38 uniformed agents with current Noi Bai airport access permits. Native Vietnamese, English-fluent, with rotational language coverage in Russian, Chinese, French.
Customer success
Refunds, rescheduling, group coordination, corporate accounts. Reachable on WhatsApp, Telegram, email, and phone.
Trusted by travelers from 60+ countries
Embassy staff, airline crew, business travelers, families, and solo backpackers all rely on FastTrack Hanoi.
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