Privacy Policy

1. Who we are

FastTrack Hanoi (“we”, “us”, “our”) is an airport concierge operator licensed in Vietnam under Travel License No. 79-2018/TCDL-GP LHQT. The website fasttrack-hanoi.com and the booking service it provides are operated by FastTrack Hanoi from Hanoi, Vietnam.

For privacy matters, contact us at [email protected].

2. Data we collect

We collect only the personal data necessary to deliver the airport fast track service you book:

• Contact details — full name, phone number, email address, WhatsApp / Telegram handle.
• Travel details — flight number, date, time, terminal, number of passengers, special requests (wheelchair, language, lounge access, etc.).
• Payment details — when paid online, processed exclusively by our payment processor; we never store full card numbers.
• Technical data — IP address, device, browser, page-view timestamps, collected via our hosting infrastructure (Cloudflare and our own server logs) for security and uptime purposes.

3. Lawful basis (GDPR Art. 6)

• Contract performance — to fulfil the booking you ask us to make.
• Legitimate interest — security, fraud prevention, and aggregated analytics.
• Legal obligation — accounting and tax retention rules under Vietnamese law.
• Consent — for any optional marketing communication, separately obtained and revocable at any time.

4. How we use your data

We use your data only to (a) confirm and execute your booking, (b) send service notifications via WhatsApp / Telegram / email, (c) handle refunds or rescheduling, (d) keep records required by Vietnamese tax and tourism authorities, and (e) improve our service in aggregate.

We do not sell, rent, or trade your personal data.

5. Sharing

Your data is shared only with the parties strictly necessary to deliver the service: the assigned airport agent, our 24/7 dispatch team, the payment processor (when paying online), and authorities at Noi Bai International Airport when required to grant airside access. No marketing partners receive your data.

6. International transfers

Our hosting and content delivery are provided via Cloudflare, Inc. (United States), with edge servers worldwide. Data sent through these systems may transit servers outside Vietnam. We rely on Cloudflare’s Standard Contractual Clauses for EU/UK transfers.

7. Retention

• Booking records: 5 years (Vietnamese tax law).
• Server access logs: 30 days.
• Marketing consents: until withdrawn.
• Refund and dispute records: 7 years.

8. Your rights

Subject to applicable law (GDPR, CCPA, PDPA Vietnam), you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing or withdraw consent. Email [email protected] with the subject “Privacy request” and we respond within 30 days.

9. Cookies and similar technologies

This website does not set advertising or third-party tracking cookies. The only cookies that may be set are strictly necessary for security (Cloudflare’s __cf_bm bot-management cookie) and have no impact on personalisation. We may add a privacy-friendly analytics tool (such as Plausible) in the future; if so, this policy will be updated and the change announced before activation.

10. Security

We use TLS 1.2+ for all data in transit, restrict server access via SSH key authentication, store payment data only on PCI-DSS-compliant processors, and apply OS-level security patches automatically.

11. Children

Our service is intended for adults booking on behalf of themselves or their travelling group, including minors. We do not knowingly collect data directly from children under 16.

12. Changes

We may update this policy. The “Last updated” date at the top reflects the current version. Significant changes are communicated by email to active customers and announced on this page at least 14 days in advance.

13. Contact

FastTrack Hanoi · Noi Bai International Airport, Terminal 2, Soc Son District, Hanoi 100000, Vietnam · [email protected] · WhatsApp +84 70 557 7005